FAQ

Where does my product ship from? 

As of right now, everything is warehoused and shipped from Toluca, Mexico

Do you have free pick-up?

!Recogida Gratuita en Toluca!

Al finalizar la compra, introduzca el codigo: Recogida Gratuita Toluca

https://haute-mex.com/discount/Recogida%2520Gratuita%2520Toluca

What are your return policies?

Please contact us if you would like to return or exchange a product within the first 10 days after delivery. We will exchange 100% of the value of unworn/unused items with the tags still attached, and for boots, in the original packaging with no scuffs on the soles. We recommend trying on the boots on a carpet to prevent scuffing. We will arrange return shipping based upon your Country and State. For returned products that are not in original condition, we will refund a percentage of the original purchase price based upon the level of product wear.